FAQ
COMMISSIONS
Generally I am available for freelance design work from January through October each year. I prioritize projects that have a strong focus on wildlife, conservation, environmental education, rewilding, and nature connection.
I also offer reduced rate personal commissions of pets and wildlife during November each year. Please visit this page for details on current rates and reach out at jennjoslinart@gmail.com with inquiries. Thanks!
COLLECTING
All available work can be collected directly from my studio through my online shop.
Opportunities to view and collect work at galleries, local businesses, and markets around Oregon are updated regularly on my about page and on social media.
MATERIALS
I make it a point to use professional-grade, natural, and cruelty-free materials to create all of my art, and am currently happy working with:
- Derwent graphite pencils
- Daniel Smith watercolors
- Winsor & Newton/Holbein gouache
- Golden acrylic paints
- Fabriano Artistico watercolor papers
- Princeton Velvetouch synthetic brushes
For commercial work I use graphite, ink, and Photoshop for color & edits.
SHIPPING
Orders ship via USPS or UPS. All orders are insured and have tracking available. You should receive an email once your order ships with the tracking info. If you do not receive this or your package does not arrive within 2 weeks (US) or 4 weeks (International), please contact me at jennjoslinart@gmail.com.
UK & EU CUSTOMERS: I am still navigating the ins and outs of the new VAT requirements for international shipping. All international orders must meet a minimum of $150 to be fulfilled.
UPDATE December 2024: Unfortunately, the EU continues to make life increasingly difficult for small businesses. With the new GPSD Regulations I am once again unable to ship physical products anywhere in the EU. I’m bummed to be cut off from so many customers AGAIN, and extra bummed to be unable to purchase products from EU small businesses thanks to this new red tape. I will keep an eye on the situation and resume shipping across the pond if and when it becomes feasible again.
All sales are final. Please see the “help” section below for any issues with your order.
PACKAGING
All work 11″x14″ and under is shipped flat in a rigid kraft mailer. All work larger than this is either shipped rolled in a kraft mailing tube or in a cardboard box using entirely repurposed packing paper, corner protectors (for frames), and repurposed packing paper for cushioning. The only plastic I use is protective polyvinyl sleeves to protect the work, but these are curbside recyclable and can also be upcycled for various purposes.
HELP
If you have any issues with your order, please reach out as soon as possible at jennjoslinart@gmail.com. If your order arrives damaged, please send a photo for insurance documentation purposes. Refunds or replacements are assessed on a case by case basis and are not guaranteed.